FAQ
QUESTIONS BEFORE PURCHASING
Can I get advice before buying?
Yes, send us your questions by email. We will be happy to advise you.
By email:
You can email us at any time and we will get back to you as soon as possible to answer your questions.
Important note: Orders cannot be placed via email. Please order via our online shop.
QUESTIONS ABOUT ORDERING
How do I order from hundekau?
Ordering products is quick, secure and uncomplicated.
Select products:
Click on a product that interests you. Then you can take a look at the product description. If you would like to order the product, you can click “Add to cart” at the top of the product page.
Now you can either
view more products or proceed to checkout. To do this, click on the field that says “Checkout”.
You can order online 365 days a year – around the clock.
Can I order without a customer account?
Yes, that is possible. But a customer account brings you many advantages.
QUESTIONS ABOUT PAYMENT
What payment methods are available?
To make your shopping experience as easy as possible, we offer you a wide range of payment methods. All
Payment methods are SSL encrypted and secure. You can
choose from the following options:
Credit card (Visa, Amex and MasterCard)
PayPal
Which credit cards are accepted?
If you would like to pay by credit card, you can pay with Visa, AMEX or MasterCard.
Where can I find the verification code on the credit card?
The check digit is a three-digit number. You can find the
Number on the back of the credit card, top right on the signature strip. The card number may also be printed there again.
On the Amex card, the verification code is on the front of the card and has four digits.
The check digit is also called the card verification number and is abbreviated to CVC.
QUESTIONS ABOUT SHIPPING AND RETURNS
Which countries do you deliver to?
We offer delivery throughout the EU.
Overview of countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
How long does delivery take?
Your order will usually reach you within 2-5 working days.
I'm rarely at home. Can I choose the address freely?
Whether you want your order delivered to your home, office or
another location of your choice – we deliver to any address you want.
What happens if I'm not at home when my order arrives?
You missed a shipment and therefore received a pickup invitation
received? Please collect the shipment from the local post office within the specified time period.
Do you have any other questions?
Phone number:
You can reach us Monday to Friday from 9:00 a.m. to 12:00 p.m.
By email
You can send us an email at any time. We will get back to you as soon as possible to answer your questions.
Important note: Orders cannot be placed by phone or email. Please order via our online shop.
