Right of withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
(heinrich pemöller handels-partner GmbH,
Seeweg 14,
24329 Dannau
Germany
Email: service@hpgmbh.de
Phone: +49 4383 2829824
)
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not obligatory.
A sample withdrawal form in PDF format is available here:
You may also submit your withdrawal electronically via our contact form at the following address:
https://hundekau.de/pages/contact
If you use this option, we will immediately (e.g. by email) confirm receipt of your withdrawal.
To meet the withdrawal deadline, it is sufficient that you send your notice of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day we received notice of your withdrawal.
We will use the same payment method you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods without undue delay and in any event no later than 30 days from the day on which you inform us of your withdrawal to:
heinrich pemöller handels-partner GmbH
Seeweg 14
24329 Dannau
Germany
The deadline is met if you send back the goods before the 30-day period has expired.
You shall bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts
– for the supply of goods that are not prefabricated and for which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
– for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded.
Premature Expiry of the Right of Withdrawal
The right of withdrawal expires prematurely for contracts
– for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,
– for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature.